“It was not easy to find a solution that met all of our requirements

A few years back, Novoferm decided to start looking for a user friendly and flexible solution with a ERP-interface. At the same time, it had to be made possible for the field service mechanics to work fully digitized using a mobile device, which was not commonplace at that time. “At the time, we had two choices: build our own application or choose the solution from Way2connect,” says Meinders.

Novoferm

EVOLUTION
The years pass, the world continues to spin. During the economic downturn, service became more important to Novoferm. “The demands of our customers keep increasing. 24/7 service with guaranteed response times of four or even two hours are no longer an exception”, says Norbert van Uitert, the current Customer Service Manager. Customers want full-service contracts with periodic inspections. Fortunately, Way2connect continued to be innovative and in 2015, we implemented an upgrade with many new features.

ACHIEVING GOALS
Quickly after Novoferm started working with the software of Way2connect, many intended goals were achieved. The company was able to schedule more employees with fewer people. Also, from that moment, they had real-time insights into the progression of work activities and reducing work orders processing time.

“We have never regretted choosing the software of Way2connect”

Download here the entire customer story of Novoferm

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