The years pass, the world continues to spin. During the economic downturn, service became more important to Novoferm. “The demands of our customers keep increasing. 24/7 service with guaranteed response times of four or even two hours are no longer an exception”, says Norbert van Uitert, the current Customer Service Manager. Customers want full-service contracts with periodic inspections. Fortunately, Way2connect continued to be innovative and in 2015, we implemented an upgrade with many new features.