Due to a lot of administrative actions, the company started searching for an additional software solution. A software package that could be added to Synergy and which could optimize the field service. Other wishes and requirements included the reduction of administrative procedures and providing insight into the installed base.
CLARITY WITH THE NEW SOFTWARE
At the end, JVM Europe choose Way2connect with its field service management system. Way2connects’ software could be connected to the current software for a one-time, single data entry. Also, the administrative actions were significantly reduced and there was one clear schedule, central in the Netherlands. Now, there is clear insight into the daily schedule of the technicians and the work tasks performed.