Not only were the field service processes at Ceulemans optimized, but some office processes as well. Today, there is real time access to technicians’ scheduling, enabling proactive planning. In addition, planners have a better grip on the schedule because faster reaction to changes is now possible.
If one technician should run behind the scheduled work times, a colleague can step in. If a technician gets ahead of schedule, a planner can check to see if there are other jobs nearby. “As a company, we are simply more productive using the software of Way2connect. Travel times are down by a lot and there is less geographical time loss.”, says Eric.